Telephone Security Checks – Protecting Your Information

At Caredig, keeping your personal information safe is one of our top priorities. To strengthen the protection of your data, we’ve introduced a simple additional verification step when you contact us by phone.

🔐 What’s Changing?
From now on, when you call us, our team will ask you to confirm your date of birth before discussing any tenancy information or making changes to your account.
This quick check helps us ensure we’re speaking to the correct person, keeping your details secure at all times.

🛡️ Why This Matters
This small step plays a big role in protecting your privacy. It ensures:

Your tenancy information is kept safe from unauthorised access
We meet GDPR and data protection requirements
Your personal details are handled responsibly and only shared with you

The verification takes just a few seconds, but it helps safeguard your information and maintain the highest standards of security.

📞 Have Questions?
If you’d like to know more about this change or need support, our Housing Services Team is here to help.
📧 info@caredig.co.uk
📞 01792 460192