Safety in Your Home

Please read and take note of the safety advice on this page.

Gas safety

Gas Safety

If your home has gas central heating, it must, by law, have an annual safety check. As well as making sure that there is no risk of carbon monoxide leaks, the boiler will also be checked to make sure that it is in good working order. Our engineers will also check your smoke alarms at the same time.

We will send you appointment information in the post. The envelope will be marked: "This is not a circular - important information about your home".

If you cannot be at home on the date or time given and wish to arrange an alternative date then please call 0845 702 3820.

What is Carbon Monoxide?

It’s a poisonous gas that is released why fuel burning devices such as gas cookers, fires, boilers are incorrectly fitted, badly repaired or poorly maintained.  You can't see it. You can't smell it. You can't taste it.

Breathing it in can make you unwell, and it can kill. Even low levels of exposure, over a long period, can cause serious health issues.

What are we doing to keep you safe?

To help keep you safe all our homes will have a carbon monoxide detector installed by 31st March 2022.   It is important that you test the detector regularly to make sure it works.  We also service your boiler every year.  This helps to ensure it is working properly and reduces the risk of Carbon Monoxide being produced.  Please help keep your home safe by allowing us to service your boiler when we ask you.

The symptoms of Carbon Monoxide Poisoning are

  • Headaches
  • Nausea (feeling sick)
  • Dizziness
  • Breathlessness
  • Collapsing
  • Loss of consciousness

Read more here

If you experience symptoms or your alarm sounds

  • Open doors and windows
  • Get fresh air immediately
  • Leave the house
  • Call emergency services
  • Seek medical advice if feeling unwell

Read more here


Fire Safety

All of our homes have smoke alarms. Get into the habit of testing your smoke alarms regularly to make sure they are working, and so that all members of your family are familiar with the sound.

It's a good idea to make a fire escape plan so that everyone in your home knows how to get out in an emergency. You may also wish to choose a 'safe room' with a window where you can wait to be rescued and from where you can call the fire service.

The fire service offers a free fire safety check and advice. To book your free check call 0800 169 1234.

If you live in a block of apartments you will be given an evacuation plan which you should follow if the alarms are sounded. Do not use the lift or you could be trapped. You can see your fire evacuation plan here.

Regular Fire Risk Assessments are carried out in all Properties with Communal areas. You can see the Schedule of Risk Assessments and when they are undertaken here.


Asbestos is the name given to a group of naturally occurring fibrous minerals. Due to its strength and fire resistance, asbestos was used in a wide range of building materials and products.

Caredig has developed an Asbestos Management Plan that sets out how we will identify and manage Asbestos in your home. You can read more on where Asbestos can be found, what we are doing to minimise the risk and what to do if you think there is asbestos in your home here.

Legionnaire's Disease

Legionnaires disease is a very dangerous form of pneumonia that can be caused by inhaling small droplets of water contaminated by the legionella bacteria. Legionnaire’s disease is easily preventable by putting in place some simple control measures, which you can read here.

Take Five to Stop Fraud

Take Five is a national campaign that offers straightforward and impartial advice to help everyone protect themselves from preventable financial fraud. This includes email deception and phone-based scams as well as online fraud – particularly where criminals impersonate trusted organisations. Led by Financial Fraud Action UK (part of UK Finance) and backed by Her Majesty’s Government, advice has been provided on how to avoid various scams on the TAKE FIVE website.

Crime Prevention

The 24-hour number for non-emergencies is 101.

Use this to report low-level incidents or anti-social behaviour.  If you suspect that someone is receiving or selling stolen property then you can also call Crimestoppers on 0800 555 111.

Most burglaries are not planned in advance - keep your home and possessions safe by keeping windows and doors locked - even when you are at home or in the garden - and using timer switches when you are out.