People and Customer Experience Committee (PACE) Updates

Caredig’s People and Customer Experience Committee (PACE) is responsible for overseeing matters related to people and customers, including organisational development, customer strategy, and engagement, with a focus on equality, diversity, and inclusion. It ensures effective succession planning for Board Members and Employees, including remuneration, and recommends relevant policies to the Board for approval. The Committee is accountable to the Board, must report any serious concerns, and provides an annual report on its work and decisions to each Board Member.
The meetings include our Board and leadership, with invites being extended to staff and tenants.

This meeting was held at our scheme Cartref Cynnes in Carmarthen, and we were delighted to welcome:
• Tenants Jo Ashford and Sandie Taylor from Caredig Reviewers
• Staff member Laura Knight from Caredig Connectors and the EDI Working Group
• Staff member Richard Blakeley, Learning and Development Officer.

Discussions included staff representatives helping the Board to understand how staff working groups support open, two-way dialogue across Caredig. They also gained an insight into neurodiversity and how they can respond to ensure that All Staff Feel Caredig is a Great Place to Work (Strategic Objective Two).

Frank discussions with the tenants at the meeting brought the results of the recent STAR Survey to life and gave the Board confidence in their planned strategic response to the survey. This is very much part of Strategic Objective One- People Can Easily Access Reliable Services When They Need Them, as is our Tenant Involvement and Insight Strategy, which was presented at the meeting.

We look forward to sharing updates from our next meeting with you, which is planned for July 2024.