New Service Standards – Making Customer Service Better for Staff and Tenants
From 1st November, we’re introducing new Service Standards at Caredig to help us deliver better, more consistent support for both staff and tenants. These standards reflect our commitment to treating everyone with respect, responding promptly, and working in a reliable and transparent way.
What Are Service Standards?
Service Standards are clear, simple guidelines that set out how we:
- Communicate clearly and respectfully
- Respond to requests and concerns within agreed timeframes
- Ensure everyone receives the same high level of service
They’re designed to make our service more predictable, fair, and easy to understand—for everyone.
Why They’re Important
For Staff:
- Provide clarity on what’s expected
- Promote consistency in how we work
- Encourage teamwork and celebrate good practice
For Tenants:
- Build trust through fair and respectful service
- Improve communication and set clear expectations for response times
- Help tenants feel more involved and informed
What Happens Next?
We’ll be promoting the new Service Standards to tenants starting 1st November. Staff will also receive guidance and support to embed these standards into everyday work.
Together, we’re making customer service better—for everyone.
Our Service Standards can be read here