Caredig’s Objectives: A Blueprint for Service Excellence and Community Growth

In September 2023, Caredig launched five new Strategic Objectives to improve the way we work and the services we deliver. These were based on feedback from tenants and staff and reflect our commitment to continuous improvement, placing the needs of staff and tenants at the very heart of everything we do.

Through these objectives we have made tangible improvements in a number of areas:
- Customer service and call handling
- Our use of data and up to date software systems
- Staff engagement and wellbeing
- Landlord health and safety
- Delivery of repairs and expansion of our in-house maintenance teams
- Retention of our care contract in Hazel Court

We have now updated our Objectives to ensure they remain focused on the issues that tenants and staff tell us are most important and continue to shape our approach to delivering high-quality services and fostering growth within the communities we serve.

At Caredig, we understand that the foundation of our work must be built on clear goals and values that drive meaningful outcomes. The new Caredig Objectives are designed to deliver Reliable, Safe, and Efficient services and support Growth in the communities we work in. They drive our daily work and guide long-term decisions.

Reliable: People can easily access reliable services when they need them.
We recognise that trust is built on dependability, and by offering services that our tenants and staff can count on, we create stronger, more resilient relationships. Whether it’s maintenance requests, customer support, or community outreach, our goal is to do what we say we will and provide effective, and dependable services that are easy to access and make life easier for everyone involved.

Safe: We work in ways that keep residents, staff and contractors safe.
Safety is a top priority at Caredig, from creating secure living environments for our tenants to ensuring that staff and contractors are working in safe conditions and ensuring we take proactive steps to minimise risks and foster a culture of safety. This includes comprehensive safety training, strict health and safety protocols, and ongoing assessments to identify and mitigate potential hazards. A safe environment allows us to build trust and give peace of mind to those who rely on our services.

Efficient: We invest resources efficiently and effectively to provide great homes.
Efficiency is key to maximising our impact and we want to invest our resources—time, money, and people—efficiently and effectively to deliver great homes and services for tenants. This means making smart decisions about resource allocation, streamlining operations and processes, and continually evaluating how we can provide the best possible value. By operating efficiently, we ensure that our efforts create and maintain high-quality homes that meet the needs of our tenants and support the long-term sustainability of our organisation.

Growth: People can count on us to respond to our communities’ increasing need.
As populations grow and social dynamics shift, we must be agile and responsive to the changing demands of our tenants and neighbourhoods. Whether it's increasing housing availability, expanding our support services, or building new homes, services and partnerships, Caredig is committed to scaling its operations in ways that continue to meet the needs of the communities we serve. This growth is not just about numbers; it’s about growing in a way that enhances the lives of those we serve.

Strong leadership and effective project management are essential to the successful implementation of Caredig’s Objectives. Throughout 2024 and beyond, staff across the organisation will be actively involved in carrying out projects and taking a series of small-scale actions that improve the way we work, all with the goal of delivering on these four key objectives. By providing clear direction, resources, and support, we empower our teams to drive meaningful change and achieve our strategic goals.

The Caredig Objectives represent our unwavering commitment to making a positive impact on the lives of our tenants, staff, and communities. With these objectives guiding us, we are confident that we will continue to build on our successes, adapt to new challenges, and deliver services that create great places to live and work. Together, we can ensure that Caredig remains a trusted and reliable partner in the communities we serve.