2024 Tenant Satisfaction Survey

The results of our 2024 Tenant Satisfaction Survey (known as STAR satisfaction survey) are in.
The survey was distributed to all 2,739 Caredig households and we had a response of 961 (35%)
The last survey was completed in 2022 and the overall percentage of satisfaction have come through lower this year.

We take this on board and appreciate the honest feedback from tenants.
We will now look to work on this feedback and make improvements to our services.
We have made a start by investing in new software for our repair management, introducing site walkabouts from this September and invested in a new phone system.
There are further improvements being made and we feel tis will be reflected in the next survey reults.

You can view the overall results of all Housing Associations in Wales in the here