At Caredig, we use a combination of approaches to ensure our service users feel confident, empowered and independent.
We believe that everyone has a story to tell, and while we can listen and learn from these stories, we do not have to define people by their past. Instead, we work with our service users to support them to move forward and enjoy flourishing futures. This is encompassed by our 360 Psychological Model, which is a framework that incorporates all the approaches we used.
We believe that putting service users at the heart of their support is essential in their healing. We know that service users themselves are best placed to make decisions about their support. With this is mind, service users are involved with every aspect of their support, such as devising their own support plans and setting individual goals.
Psychologically, Trauma and ACE Informed
Being psychologically informed means to take into account the emotional and psychological needs of individuals. For us, we apply the PIE framework in the design and delivery of our services to ensure that the people who use our services feel supported, listened to and understood.
Similarly, being trauma and ACE (Adverse Childhood Experience) informed means to recognise and respond to service users who have experienced trauma in their life. We empathise with service users, listening compassionately to their experiences and responding effectively. We always aim to ask ‘What’s happened to you?’ rather than ‘What is wrong with you?’
We believe that everyone has their own unique strengths and talents that should be celebrated. When supporting the people that use our services, we empower them to tap into these strengths and use them to build confidence, resilience and lead a flourishing life.
We take a restorative approach, meaning that we aim to cause ‘no more harm’. This includes repairing issues and relationships by working with all involved, and practicing compassion and empathy to arrive at a resolution.
We strive to have fully co-produced services, this is more than just active participation (consultation) and means that we are equal partners and co-creators of services with the people that use our services and are exploring how the people that use services can take over some of the work done. We aspire for the people that use our services to:
- co-design, including planning of services
- co-decision making in the allocation of resources
- co-delivery of services, including the role of volunteers in providing the service
- co-evaluation of the service.